Our dedicated team are here to help! 
Reach out to us via our Chat or Email us at support@ehplabs.com

Our Story

EHP Loyalty Program

Become an Ambassador

Shop

My Account 

Contact 

Shop 

EHP Labs

<p>Checking your Tier status is easy!&#xA0;</p><p>Simply log into your account and visit the dashboard and you will be able to see your status of NOVA, SUPERSTAR or ROCKSTAR.&#xA0;</p>

Checking your Tier status is easy!. Simply log into your account and visit the dashboard and you will be able to see your status of NOVA, SUPERSTAR or ROCKSTAR.

How do I know what Tier status I am?

What is your Return Policy?

How to start a Return or Exchange?

Can I Return or Exchange a product that's opened or used?

Can I Return or Exchange if a discount code was used?

What if the product I received is damaged?

What's your Refund processing time?

Who pays for shipping on Returns?

Will shipping costs be refunded for a Return?

Returns & Exchanges

How long does Shipping take?

Do you Ship Internationally?

What are your Shipping costs?

Do you offer free Shipping?

How do I Track my order?

I need to change my Shipping Address!

What happens if my Delivery is lost or stolen?

What if my package arrived Damaged?

Do I need to be there for my Delivery?

Shipping & Delivery

What is a Pre-Order?

How do I place a Pre-Order?

When will my Pre-Order ship?

Can I cancel my Pre-Order?

Can I make changes to my Pre-Order?

How do I know if my item is on Pre-Order?

What if I have other items to order beside the Pre-Order?

Pre-Orders

What payment methods do you accept?

Is it safe to enter my payment information on your website?

Can I use multiple payment methods to pay for an order?

What should I do if my payment is declined?

What happens if I forgot to use my Discount Code?

Payments

How do I apply my Discount Code?

Can I use more than one Discount Code?

Are there any restrictions on using Discount Codes?

What do I do if my Discount Code doesn't work?

How often do you offer Discounts or Promotions?

Can I use a Discount Code to purchase a Gift Card?

Can I use a Discount Code & a Store Credit?

Promotions

What is your EHP Loyalty Program?

How do I earn Stars?

How do I redeem Stars on the website?

How do I redeem Stars on the app?

Do my Stars expire?

What are the Tiers?

If I redeem my points for a Discount Code will it expire?

What is a Subscription?

How do I set up a Subscription?

How do I change or cancel my Subscription?

Subscriptions

Supplement Help

How do I know what Tier status I am?Updated 24 days ago