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To initiate a return or exchange, please contact our team via Chat or Email<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<a data-fr-linked="true" href="mailto:contact@ehplabs.com">contact@ehplabs.com</a>. Include&#xA0;your original order number,&#xA0;the item for return&#xA0;and the reason for the return or exchange. Our team will then gladly provide you further instructions on how to proceed.

To initiate a return or exchange, please contact our team via Chat or Email contact@ehplabs.com. Include your original order number, the item for return and the reason for the return or exchange. Our team will then gladly provide you further instruct

How to start a Return or Exchange?

Returns & Exchanges

What is your Return Policy?

Can I Return or Exchange a product that's opened or used?

Can I Return or Exchange if a discount code was used?

What if the product I received is damaged?

What's your Refund processing time?

Who pays for shipping on Returns?

Will shipping costs be refunded for a Return?

How long does Shipping take?

Do you Ship Internationally?

What are your Shipping costs?

Do you offer free Shipping?

How do I Track my order?

I need to change my Shipping Address!

What happens if my Delivery is lost or stolen?

What if my package arrived Damaged?

Do I need to be there for my Delivery?

Shipping & Delivery

What is a Pre-Order?

How do I place a Pre-Order?

When will my Pre-Order ship?

Can I cancel my Pre-Order?

Can I make changes to my Pre-Order?

How do I know if my item is on Pre-Order?

What if I have other items to order beside the Pre-Order?

Pre-Orders

What payment methods do you accept?

Is it safe to enter my payment information on your website?

Can I use multiple payment methods to pay for an order?

What should I do if my payment is declined?

What happens if I forgot to use my Discount Code?

Payments

How do I apply my Discount Code?

Can I use more than one Discount Code?

Are there any restrictions on using Discount Codes?

What do I do if my Discount Code doesn't work?

How often do you offer Discounts or Promotions?

Can I use a Discount Code to purchase a Gift Card?

Can I use a Discount Code & a Store Credit?

Promotions

What is your EHP Loyalty Program?

How do I earn Stars?

How do I redeem Stars on the website?

How do I redeem Stars on the app?

Do my Stars expire?

What are the Tiers?

How do I know what Tier status I am?

If I redeem my points for a Discount Code will it expire?

What is a Subscription?

How do I set up a Subscription?

How do I change or cancel my Subscription?

Subscriptions

Supplement Help

How to start a Return or Exchange?Updated 8 months ago