What if the product I received is damaged?Updated 8 months ago

If you've received a damaged product or if the item delivered doesn't match what you ordered, we're here to help! Please reach out to us at [email protected], within the first 7 days after receiving your order. Here's how we'll make things right:

(a) We'll gladly replace the damaged or incorrect product with a new replacement; or

(b) In the rare event that a replacement isn't available, we'll process a refund for the full purchase price

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We kindly request that you also provide your original order number as proof of purchase. 

On acceptance of your return, we'll send you a pre-paid shipping label, along with clear instructions on how and where to send the package.