What is your Return Policy?Updated 8 months ago
At EHPlabs, we're committed to ensuring your satisfaction with every purchase you make. Please see below for more information on help with a return.
FAULTY:
If you've received a damaged product or if the item delivered doesn't match what you ordered, we're here to help! Please reach out to us at [email protected], within the first 7 days after receiving your order. Here's how we'll make things right:
(a) We'll gladly replace the damaged or incorrect product with a new replacement; or
(b) In the rare event that a replacement isn't available, we'll process a refund for the full purchase price
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We kindly request that you also provide your original order number as proof of purchase.
On acceptance of your return, we'll send you a pre-paid shipping label, along with clear instructions on how and where to send the package.
NON-RETURNABLE ITEMS:
Certain items found on our site cannot be returned. With supplements in particular, goods that have been opened with and the security seals removed are unable to be returned or refunded.
Other exceptions apply where items may not be returned including:
- Gift Cards
- Sale Items
- Loyalty Points
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Note: We cannot accept returns on sale items or gift cards.
EXCHANGES:
If you need to exchange an item, the quickest way to ensure you get what you want, is to reach out to our team at [email protected]. Once the return is accepted, return the item you have and make a separate purchase for the new item. On the arrival of your returned item, a refund will be processed.
Note: Please make sure to contact us before sending anything back. Items returned without prior authorization will not be accepted.
For any further information please reach out to our team on Chat or Email us at [email protected].
For our full policy, please visit HERE.