Need help with a return or exchange? We've got you covered.
At EHPlabs, we're committed to ensuring your satisfaction with every purchase you make. Please see below for more information on help with a return. FAULTY:. If you've received a damaged product or if the item delivered doesn't match what you ordered
To initiate a return or exchange, please contact our team via Chat or Email [email protected]. Include your original order number, the item for return and the reason for the return or exchange. Our team will then gladly provide you further instruct
For supplements, due to safety reasons we cannot accept a return or exchange for any product that has been opened or used. For apparel & accessories, all items must be in their original packaging and unworn/unused. On meeting these requirements for a
We want to make sure your experience is as smooth as possible! If you've purchased an item using a discount code and you'd like to return or exchange it, you're more than welcome to do so. Just keep in mind that the refund amount will reflect the dis
If you've received a damaged product or if the item delivered doesn't match what you ordered, we're here to help! Please reach out to us at [email protected], within the first 7 days after receiving your order. Here's how we'll make things right:.
We understand how important it is to have your refund processed in a timely manner. Once your return is received and cleared back into our stock, which can take around 1-2 weeks depending on the season, we will process your refund. Rest assured, the
If the return or exchange is due to an error on our part, such as a defective or incorrect product, we happily cover any shipping costs. However, if the return or exchange is due to a change of mind, you will be responsible for any shipping costs. Fo
Generally, shipping costs are non-refundable. However, on the exception that an item was received damaged or defective, we will happily cover this. If you've received a damaged product, please reach out to us via Chat or Email at [email protected],